Negotiating & Dispute Resolutions


Negotiating & Dispute Resolutions
Location: Dubai, UAE
AED 18,190
Course Duration: 5 Days
Category: Law & Legal, Management, Leadership, Business


This recently updated, comprehensive AZTech training course will enhance delegates’ ability to negotiate effectively - a critical competency for internal and external business negotiations. It will equip them with a detailed understanding of the negotiation process and an appreciation of the elements of planning a strategy to achieve workable solutions and success.

This AZTech training course covers the key stages of negotiation, considers how disputes arise, and provides delegates with the skills to follow a structured process to achieve results. The delegates will be introduced to different negotiation styles, tactics and at the same time learn how to recognise and counter them effectively.

This AZTech training course will feature:

  • The key stages and terms used when describing the negotiation process
  • Planning strategically for negotiation
  • Power and communication models used in negotiation
  • The importance of influencing skills and team dynamics when negotiating
  • Responding effectively to harsh and aggressive tactics


Day One: Finding a Collaborative Position When Aiming for Agreement
  • The basis of a negotiated settlement
  • Disputes and the need for resolution
  • The place of negotiation in the contractual resolution process
  • Distributive and integrative approach to negotiations
  • Emotion, understanding and perceptions                                         
  • Ethics and the impact on the negotiation process
Day Two: Strategic Approaches to Negotiating Required Outcomes
  • Preparation and goal setting to maintain focus
  • The key stages in planning a negotiation
  • Information needs and sources of negotiation power
  • Taking positions during the negotiation process
  • Drafting your proposal which will open the discussion
  • The discussion and importance of timing when closing deals
Day Three: Negotiation Relationships and Team Dynamics
  • Non-verbal communication and the interpretation of body language
  • Communication skill models used in negotiation                 
  • Proposals, influence and persuasion
  • Establishing commitment
  • Building the negotiating team
  • Managing multi-party negotiations                           
Day Four: The Impact of Culture on the Negotiation Process
  • Interests, positions and escalation
  • Why are international negotiations different?                                             
  • The influence of cultural on negotiation                                                       
  • Stakeholder power behind the interests in negotiation
  • Ploys and tactics and how to respond effectively
  • Negotiation best practice                                                      
Day Five: Resolving Differences and Difficult Situations
  • The negotiator as a mediator in the process
  • Handling difficult negotiators
  • Negotiation case study
  • Team allocation and simulation exercise
  • The Do’s and Don’ts of Negotiating
  • Improving what we do - action planning


By the end of this training course, participants will be able to:

  • Demonstrate their understanding of the significance of planning and objective setting
  • Understand how to use interpersonal skills effectively during a negotiation
  • Describe how to achieve %u2018win-win%u2019 outcomes within the bargaining process
  • Identify the causes of disagreements & disputes and prevent escalation
  • Describe the use of strategies to resolve the causes of disputes


To register, please contact us at 04-4275400 or send us an email at

Course Fee: USD 4950

Dates & Venues

15 - 19 Mar 2020, Dubai - UAE

16 - 20 Aug 2020, Dubai - UAE

15 - 19 Nov 2020, Dubai - UAE

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