Strategies for Workplace Conflict Management

BRIEF COURSE INFORMATION

Strategies for Workplace Conflict Management
Location: Dubai, UAE
AED 21,860
Course Duration: 5 Days
Category: HR & Recruitment, Personal Development, Soft Skills

COURSE DESCRIPTION

Conflicts at the workplace are a common occurrence, and is often unavoidable, especially when employees of various backgrounds and different work styles are brought together for a shared business purpose. Conflict can be caused by misunderstood communication, personality clashes to organizational mismanagement. The negative effects of workplace conflict can include decreased productivity, disengagement, demotivation, work disruptions, absenteeism, project failure and turnover.

A survey by the Chartered Institute of Personnel and Development (2015) found that 40% of UK employees reported having experienced some form of interpersonal conflict at work in the last year. Most of that conflict is between an employee and his or her line manager. The survey also found that employees are more likely to report that they have experienced conflict with a staff member who is more senior to them.

However, crucially, the ability to recognize conflict, understand the nature of conflict, and to be able to bring swift and just resolution to conflict will serve you well as a leader. On the downside, the inability to do so may well be your downfall.

This definitive Anderson training course builds the business case to effectively manage workplace conflict while also establishing the key process to define a harmonious and inclusive Positive workplace culture via global benchmarks and best practices.

COURSE CONTENT

Amongst a wide range of valuable topics, the following will be prioritised:

  • The Business Case for a Harmonious and inclusive workplace culture
  • Costs and Challenges of Workplace Conflict
  • The basis for collaborative work relationships is superior communication
  • Understanding others%u2019 perceptions and expectations
  • Identifying passive, aggressive and assertive behavior
  • Creating shared aims and vision via SMART goals
  • Identifying personal communication preferences
  • Structuring and controlling the conversation
  • Resolving Conflict in a Diverse Workforce
  • Key Techniques for defusing arguments
  • Aspects of Organizational Frameworks %u2013 Policies, Individual and Managerial
  • Individual Attitudes/Behaviors
  • Managerial Skills and Practices
  • Inclusive Mentoring and Coaching

BENEFITS OF ATTENDING

By attending this Anderson training course, delegates will be able to:

  • Manage conflict situations proactively
  • Leverage potential conflict situations as opportunities for critical conversations that enhance work relationships
  • Identify and explore practical, easy-to-implement strategies to support a more harmonious and balanced workplace
  • Develop a positive and inclusive workplace culture
  • Develop a sustainable Action plan to ensure continued success

REQUIREMENTS

To register, you may call us at 971 4 365 8363 or email at info@anderson.ae

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